RileyLink Repair and Testing Service


RileyLinks are provided to the Maker community As-Is without Warranty.  Members of the community have asked for a means of servicing RileyLinks that they have issues with.  This service provides a means of scheduling service on your RileyLink hardware by a member of the support team.

  • Do you need to have someone test and verify if your RileyLink is working properly?
  • Does your RileyLink have a solid blue LED on, and need a firmware re-flashed?
  • Do you want someone to replace the battery and test the RileyLink charging circuit?
  • Do you want someone to test the RileyLink Antenna against a known working system?
  • Did you break the power switch or crack the L1 component on your RileyLink?
  • Do yo have a bent or broken Antenna?
  1. Add this service to your cart and proceed to checkout.
  2. Provide us any issue details you can in the “Order Notes (optional)” section at checkout.
  3. Print the Service Order email we send to you.
  4. Ship your Rileylink to us per the instructions provided.  (You are responsible for shipping your RileyLink to us)

After we test and service your RileyLink, we will email you our findings.  If we can repair the device we will, and then we’ll ship your RileyLink back to you. * If we find issues that we are unable to repair we will refund your payment

Technical Service Team Out of Office March 29 – April 15, 2022. Any hardware service request received between those dates will be addressed in order they were received on our return to office.




RileyLink Repair Services – Included with your Service Order

Inspect the RileyLink for any component parts breakage *

  • Broken power switch
  • Broken L1 chip

Power Test the RileyLink

  • We will Replace your Battery (Yep you get a new battery)
  • Test RileyLink Charging Circuit

Firmware Test and Check

  • Re-Flash RileyLink Firmware
  • Test Rileylink Firmware by wirelessly sending commands to a device

Test RileyLink Antenna Reception

  • Test RileyLink Antenna Continuity
  • Test RileyLink Antenna Communications with a Device from 30ft line of sight

* If we find issues that we are unable to repair we will refund your payment